About this guide

Hello, Zimbabwe explains how government services work, and sends you to the office that handles each one.

The information people need is spread across many websites, notices and counters. A wasted trip costs transport money and a day in a queue. This guide puts the steps in one place, written plainly, with the official links beside them.

Official sources only

Every guide names the office in charge.

Each guide gathers the rules in one place, links to the office's own website, and shows the date it was last checked, so you can confirm the details before you travel or pay.

How we check the guides

Ask in your own words

A chat that knows the guides.

Ask the way you would ask a friend who knows the system. No account needed. The chat uses an AI model (Claude, made by Anthropic) that is told to answer only from the guides on this site, with the steps, what to bring and the office's own website, and to send you to the office for anything else. It can still make mistakes, so check with the office before you travel or pay.

Ask a question How your messages are handled

Clear steps

What to bring, step by step.

Every guide lists the documents you will usually need and the steps in order, with a checklist you can tick off as you gather things, and the nearest office with its number to phone first.

Browse all services

Light on data

No app. No trackers. Hardly any data.

Open it in the browser on any phone. Photos are small and only load when they're needed, and there are no heavy scripts, so pages load on a weak signal and barely touch your bundle. If your phone is set to save data, the site uses even less by itself.

Privacy

Who runs it

Independent, and not the government.

This is an independent, non-commercial project. It is not run by or connected to the Government of Zimbabwe, and it has no special access to any office. We can't process applications, book appointments, take payments or speed anything up. Only the office can do that.

How we check

Checked against the source.

Each guide is written from the responsible office's own website, laws and public notices. Reliable news reports are used only to catch recent changes.
Every guide shows the date it was last checked and links to the official pages behind it.
We leave out most fees because they change often. The office or its official payment channel will tell you the current amount and give you a receipt.
Some official websites are out of date or hard to reach. When that happens we say so in the guide.
If a guide and an official notice disagree, the official notice is right. Please tell us so we can fix the guide.
Every day an automatic check visits the official pages behind every guide and office. When a page changes, a fee on it changes, or it stops loading, the guide is flagged and re-checked by hand. Guides are also re-checked at least every two months.

Stay safe

Know an official site when you see one.

Government websites in Zimbabwe usually end in .gov.zw. Some public bodies use their own addresses, such as zimra.co.zw orzec.org.zw. Every guide shows the address you should expect.

Copycat sites and fake "agents" do appear. The Civil Registry has warned about a fake passport website, and the Department of Immigration has disowned a look-alike visa site. If a link from social media or a message takes you somewhere unexpected, stop and check.

Watch out

Pay only at the office or through the payment options the office itself lists, and keep your receipt. Be wary of anyone who offers to speed things up for cash.

Help us

Spotted a mistake?

Tell us which guide or office, what is wrong, and where you saw the correct information (a link, a notice at the office, or a receipt). You can also report a scam or a fake website.

The guides are in English for now. If you can help translate them into chiShona, isiNdebele or another of Zimbabwe's official languages, we would love to hear from you.