Complain about a business in Zimbabwe

Complain about a business

If a shop or company sells you faulty goods or treats you unfairly, the Consumer Protection Commission (CPC) can help. You can complain through its website, WhatsApp or a free phone line.

Handled byConsumer Protection Commission (CPC)Official address: cpc.org.zw

Official website Find an office near you

What you'll usually need

Tick things off as you gather them. Your ticks are saved on this phone only.

Receipts, invoices or contracts
Warranties or guarantees
Messages, photos or anything else that shows what happened

Send this list to yourself

Steps

Try to sort it out with the business first, and keep a record of what they say.
Fill in the complaint form on the CPC website. Say which business it is, what happened and what you want to happen.
The form opens WhatsApp with your complaint typed out, ready to send to CPC on WhatsApp +263 719 176 856. Nothing is sent until you press send.
You can also call CPC free on NetOne Call 08012301 or Econet Call 08080323, or email Email info@cpc.org.zw.

Good to know

CPC's office is at 14192 Griffin Road, Harare.
All the contact details in this guide are CPC's own.